Group Privacy Policy

1.0 INTRODUCTION

1.1 Purpose

This Policy describes the procedures adopted by the LŌ-GOI Group to manage the collection, use, storage and disclosure of Personal Information (defined below) that it may hold as required for the conduct of its business, including for example those of its employees, clients (such as investors), customers (such as tenants), and the employees, directors, officers or other representatives of organisations with which it does business.

For the purposes of this Policy, Personal Information means any information or an opinion about an individual, or an individual who is reasonably identifiable, regardless of whether that information or opinion is true or recorded in a material form. Where the concept of “personal information” or “personal data” has a specific definition under applicable local law, references in this Policy to Personal Information are taken to include that definition.

This Policy may be modified by LŌ-GOI at any time without notice.

1.2 Principles

The LŌ-GOI Group takes privacy seriously and is committed to ensuring the protection of personal information, no matter where the individual is located.

This policy contains procedures to ensure that:

• LŌ-GOI Group collects Personal Information for legitimate and reasonable purposes, and uses or discloses it in connection with the purpose for which it was collected;
• LŌ-GOI Group stores Personal Information appropriately and consistently with the purpose for which it will be used or disclosed; and
• LŌ-GOI otherwise complies with the requirements of applicable law relating to Personal

This Policy covers data stored in both electronic and non-electronic formats.

Additional legal requirements

Where the laws of a particular jurisdiction contain requirements relating to Personal Information that are additional to those set out in this Policy, LŌ-GOI Group must comply with those requirements where they apply. Examples of applicable privacy laws will include the Australian Privacy Act, the European Union General Data Protection Regulation and the Singapore Personal Data Protection Act.

1.3 Scope

This Policy applies to all employees, independent contractors, secondees and interns of the LŌ-GOI Group (“Employees” for the purposes of this Policy).

1.4 Related Policies

The policies listed below support this policy:

• ComplianceManual and Code of Business Conduct
• Speak-upPolicy
• Informationand Communication Technology Security Policy
• GroupRecord Retention Policy

1.5 Consequences of non-compliance

LŌ-GOI considers the lawful and correct treatment of Personal Information as critical. Non-compliance with this Policy by an Employee may result in disciplinary action up to and termination of their employment or contractual arrangements with LŌ-GOI.

2.0 COLLECTION, USE, STORAGE AND DISCLOSURE OF PERSONAL INFORMATION

2.1 Collection of Personal Information

Why LŌ-GOI collects Personal Information

LŌ-GOI may collect Personal Information about individuals for a variety of legitimate business purposes, including for example information about:

• directorsof entities with which LŌ-GOI contract (for example, as part of the KYC process on investors, partners, vendors);
• individualsas tenants (for example, when entering into or applying to enter into a lease with LŌ-GOI);
• suppliers(for example, when establishing records and systems to enable payment for goods);
• jobapplicants (for the purposes of employment);
• individualsas contractors (for example, when establishing records and systems to enable payment for services); and
• otherindividuals who may come into contact with LŌ-GOI (for example, through our website, or through business dealings between LŌ-GOI and their employer).

What kinds of Personal Information does LŌ-GOI collect

The types of Personal Information LŌ-GOI may collect may include, but is not limited to:

• informationabout the individual (for example, name, gender, nationality, address, contact details, date of birth and photograph), including copies of passport and ither ID documents;
• informationabout the individual’s financial circumstances (for example, bank records, accounts and billing information);
• records of the individual’s interactions with LŌ-GOI and its Employees (for example, recorded phoneand video conversations, social media posts, details of visits to our websites, emails and other written correspondence)
• informationabout the individual’s professional qualifications (for example, employment history, education, directorships and other existing positions); and
• theindividual’s tax file number and/or passport number (or individual identification number in the relevant jurisdiction).

How does LŌ-GOI collect Personal Information

LŌ-GOI will primarily collect Personal Information directly from the relevant individual or their employer, for example through direct communication with the individual (either verbally or in writing) or receiving written forms or other records submitted to LŌ-GOI by the individual.

LŌ-GOI may collect Personal Information from third parties where permitted by law, including for example through credit reporting agencies, law enforcement agencies and other government authorities. LŌ-GOI may also collect personal information through third parties where individuals have consented to providing and disclosing personal information – examples include recruitment agencies, consultants.

Where it is reasonable and practical to do so (for example, if it would be reasonable to assume that the individual is not aware of their Personal Information being made available to LŌ-GOI), LŌ-GOI will take reasonable steps to inform the individual that it has the individual’s Personal Information.

2.2 Use of Personal Information

LŌ-GOI will use Personal Information only for the purpose for which it was collected (or for any other purposes consented to by the individual, or related purposes for which the individual would reasonably expect it to be used).

Examples of how LŌ-GOI may use Personal Information include:

• toallow it to provide products or services that have been requested by the individual or their employer;
• toprovide customer support such as responding to enquiries or requests for assistance;
• for marketing purposes, including to provide updates about LŌ-GOI Group and the products and servicesthat it offers (where it does this, it will provide an option to unsubscribe or opt out of further direct marketing communications);
• toimprove its products and services;
• toassist in the management and administration of its business;
• tocommunicate generally with the individual or their employer;
• toassess the suitability of prospective tenants, investors, suppliers or other counterparties;
• tocomply with regulatory and legal obligations; and
• torecruit and onboard new 

2.3 Storage of Personal Information

LŌ-GOI will take reasonable steps to protect Personal Information that it holds from unauthorised access, modification, misuse, interference and loss. Personal Information is held on secure servers or in storage located in controlled environments. LŌ-GOI is required to maintain the confidentiality of any Personal Information held. LŌ-GOI employees and contractors are trained in how to keep Personal Information safe and secure.

The length of time for which LŌ-GOI holds Personal Information will vary depending on:

• thepurpose for which it was collected and used – LŌ-GOI will need to keep the data for as long as is necessary for that purpose; and
• legal obligations – laws or regulations may set a minimum period for which LŌ-GOI is required to keep Personal Information.

2.4 Disclosure of Personal Information

LŌ-GOI may disclose Personal Information to other entities within the LŌ-GOI Group for the purposes described above.

LŌ-GOI may disclose Personal Information to third parties for a variety of purposes including as described below:

• LŌ-GOI’s business partners, contractors and service providers who assist LŌ-GOI in the operation of its business or to provide a customer service (for example, a company which helps maintain LŌ-GOI computer systems or sends out LŌ-GOI mail);
• LŌ-GOI’s financiers and insurers where required by those parties;
• third party agencies for the purposes of those parties carrying out screening, due diligence and/or background checks;
• regulators, governments, law prevention, detection, investigation or enforcement authorities, tax, social or labour authorities and any other authorities, official bodies or other government agencies required by law (or to third parties as directed by them or where required by law); and
• anyoneauthorised by the individual to whom the Personal Information

LŌ-GOI will limit the Personal Information disclosed to third parties to the minimum required for them to perform their services for LŌ-GOI, or what is required by law.

LŌ-GOI may sometimes disclose Personal Information overseas (where permitted by that jurisdiction’s laws) to allow external parties to perform their services for LŌ-GOI.

LŌ-GOI is not a data broker and does not sell any of the Personal Information it holds.

3.0 ACCESS TO PERSONAL INFORMATION

Where LŌ-GOI holds an individual’s Personal Information, the individual will have the following rights which it may generally exercise free of charge:

• theright to complain about the handling of Personal Information by LŌ-GOI;
• theright to obtain information regarding the processing of their Personal Information and access to their Personal Information held by LŌ-GOI;
• theright to withdraw consent to the use of Personal Information (or to request particular restrictions on its use) – but note that there may be circumstances where LŌ-GOI remains required or entitled to continue to retain and use it;
• theright to request that corrections to Personal Information held with LŌ-GOI if it is inaccurate or incomplete; and
• theright to request erasure of Personal Information in certain circumstances – but note that there may be circumstances where LŌ-GOI remains required or entitled to retain it.

Individuals may exercise these rights by writing to the LŌ-GOI Privacy Officer (details below). LŌ-GOI will require evidence to verify the identity of the individual. These rights may be limited by legal, regulatory or administrative requirements which LŌ-GOI will notify the relevant individual of if applicable.

4.0 USE OF LŌ-GOI WEBSITES

A Privacy Statement is available on the LŌ-GOI Group website, which outlines the information LŌ-GOI will collect on its website (including through the use of cookies and other tracking tools) and how LŌ-GOI will use that information. Refer to https://lo-goigroup.com/privacy-policy/ 

5.0 Contact

The LŌ-GOI Group Privacy Officer can be contacted as follows:

Attn: Aaron Murrey, Group Compliance Manager

Email: [email protected] 

6.0 REVIEW CYCLE AND APPROVAL

The Group Compliance Manager will have primary responsibility for administering this Policy, including ensuring that this Policy is current, and is responsible for conducting a review at least every two years from the date of last review and approval, or earlier if required.

This Policy is approved by Management Committee under delegation from the Board of Pannier Holdco Pte Ltd. Any amendments to this Policy must be approved by the Board or under delegation from the Board.

7.0 Version Control